From managing contracts or customer relations to implementing a simple and shared repository, iTop is the one platform you need to manage all your activities. iTop is a comprehensive solution dedicated to your team’s performance and your clients’ satisfaction.
The simple and tailored solution for service management in SaaS mode. iTop SaaS is a fully customizable subscription, hosted and managed by Combodo, editor of iTop, and following all ITIL processes. Designed for a controlled management of your information system by combining modeling and management of all its technical, organizational and human components.
Discover the intuitive and ergonomic customer portal designed to optimized the user experience. A single channel with multiple features for a seamless flow of communication. You will also benefit from a full set of features dedicated to your helpdesk and a greater tickets qualification.
As a renowned open-source ITSM software editor, Combodo always kept its customers’ operational needs in mind while developing its tools. This experience helps us providing you with an ever more comprehensive and evolving solution that will adapt to your budget.
iTop ease of use will enable your team to enhance the quality of their services while preserving their time and comfort. With iTop SaaS as their support tool, they now focus on their main mission: IT service!
With a multitude of features, iTop addresses every aspect of your business. From communicating with your users to managing your IT resources, equip your daily practices.
Whatever your needs for support or customization, you will find a level of service that fits. Our team is committed to providing you with the best experience with our solution.
With our experience in IT service management, we take the time with you to understand your needs and adapt the solution to your practices.
Find out moreWhether it's a bug, or a request for improvement, our team will be there to guarantee with you the proper functioning of your ITSM. Your needs evolve, so does iTop!
Find out moreWhatever your needs for support or customization, you will find a level of service that fits. Each offer includes basic services at all levels, on-demand options and additional quotas.
Find out moreIncrease quotas or subscribe to additional features whenever you feel it’s necessary. Our offers are adaptable to your every need. Find more details about our offers and options in the comparative table.
See more detailsOur customers immediately knew how to submit their requests through the new portal. They took ownership of iTop without any difficulty. It proves that it is a highly accessible and easy-to-use solution. We recorded 1200 logins to iTop last July: it’s impressive for summer! Internally, iTop generated a craze we didn’t expect! Our staff immediately used iTop on a daily basis.
Anne-Gaëlle Le Guen – SI Consultant – SIBWith iTop, information is flowing effectively among our teams : one always receives relevant information at the right time. This system is way more effective than a simple messaging solution because it works through predefined workflows.
Joris Loizeau – Outsourcing operations – GIE SESAM-VitaleWe were able to customize the tickets to speak the language of the users and avoid a technical vocabulary. […] iTop is user-friendly, intuitive and easy to customize and implement.
Jean-Christophe Mercier – Production and architecture manager – AlptisThe project to rebuild our iTop instance within the outsourcing entity, which manages the infrastructures of Econocom’s customers on a shared basis, has enabled iTop to be turned into a bespoke, optimal platform at the heart of the service centre for a centralised management of multiple infrastructures. We have a pool of staff, who receive tickets from different customers at the same time. Our aim is to bring iTop skills and management in-house, with a dedicated team capable of developing its own customisations.
Quentin Ville — Project Manager and Manager of the 2IP_ITOP team - EconocomProvide your team with the means to succeed and address your customers’ needs with our adaptable, evolving and reversible offers.
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