Create ​​​​​​​Application Solution

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Application Solution

 Application Solutions describe complex applications that are made of (or depend on) several basic components. They are a specialized type of “Group” for documenting large applications. The main information conveyed by an Application Solution is its list of relationships.

Application Solution Properties
 

Name	Type	Mandatory?
Name	Alphanumeric string	Yes
Organization	Foreign key to a(n) Organization	Yes
Status	Possible values: active, inactive	No
Business criticity	Possible values: high, low, medium	No
Move to production date	Date (year-month-day)	No
Description	Multiline character string	No

Tabs
 

Tab	Description
Contacts	All the contacts for this configuration item
Documents	All the documents linked to this configuration item
Tickets	All the tickets for this configuration item
CIs	All the configuration items that compose this application solution
Business processes	All the business processes depending on this application solution
Provider contracts	All the provider contracts for this configuration item
Services	All the services impacted by this configuration item

Creating a new Application Solution

Click on the “New CI” menu:

Then select “Application Solution” in the form below:

And click “Apply” to display the Application Solution creation form:

To link other configuration items to the new Application Solution, click on the tab “CIs” and use the buttons to Add/Remove CIs from the list. The tab “Contacts” is for managing the relationships with Contacts, etc.

Relations
 

• Impacts: an Application Solution is considered as impacting all its related Business Processes (listed in the tab “Business Processes”).

• Depends on: an Application Solution is considered as depending on all its related CIs (listed in the tab “CIs”).