How do I visualize my ticket workflow ?

Documentation > User Guide > How do I visualize my ticket workflow ?
  • Available with
  • Free
  • Team

Vizualise your ticket workflow

Easily have a look at the object workflow by hovering its state.

 lifecycle sneakpeek backoffice

 

End-users portal

In an object details, if it has a workflow, a small map icon appear near the state attribute. Lifecycle sneakpeek portal

Click on it the show the workflow with its states and transitions. Also, the current state will be highlighted in blue to easily understand the next steps. Note that dashed lines are for internal stimuli. Lifecycle sneakpeek portal

Backoffice

Same as in the portal, in an object details, if it has a workflow , a small map icon appear near the state attribute. Lifecycle sneakpeek backoffice

Click on it the show the workflow with its states and transitions. Also, the current state will be highlighted in blue to easily understand the next steps. Note that dashed lines are for internal stimuli.

You still have unanswered questions ? Ask us.

Give, get, ask…

Join our community of users to share your knowledge and good practices.