What are the different iTop SaaS offers ?
iTop SaaS offers
Please note that iTop free is currently sold out.
Whether you want to improve your customer service, structure your IT department or change your solution to better control your costs, our different offers and options will allow you to adapt the solution to your use.
We currently offer three SaaS packages. You can couple the paying offers with the options, quotas (see details : What are the different options and quotas I can subscribe to ?) or support services (see details : What are the support services available ?).
Note that you will benefit from a free one-month trial when subscribing for iTop Team.
Comparative table
| Free | Team | Tailored | |
|---|---|---|---|
| SLA management |
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| Coverage windows |
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| Customer contract |
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| Supplier contract |
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| Service catalog |
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| Vacation calendar |
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| CMDB | Up to 100 CIs | 100 included Unlimited CIs (5€/month/per user) |
Unlimited CIs Included |
| Simple ticket |
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| User portal |
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| FAQ |
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| Mail to ticket |
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| Advanced notifications |
X |
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| Data import & export |
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| Mail box | 1 included | 1 included | 1 included |
| Configuration of additional mailboxes | X | X |
|
| Support agents | Up to 3 agents | 1 pack of 5 agents (100€/month for each additional pack, up to 30 agents)* |
Unlimited |
| ITIL Tickets | X | X |
|
| Database | Up to 2GB | 5GB included | 20GB included |
| Attachments size | Up to 10 Mb | Up to 15 Mb | Unlimited |
| Backup | 1 backup a day saved for 48h |
1 backup a day saved for 7 days |
Customized |
| Restoration | On demand | On demand | On demand |
| Assistance | Community support | Included | Dedicated assistance |
| Access to additional assistance services |
X | On demand | Dedicated assistance |
| Access to additional quotas | X |
|
Unlimited |
| Customization services | X | X |
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| Change management | X | X |
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| Access to additional extensions | X | X |
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* Maximum support agents recommended for optimum performance.
Pricing policy
iTop SaaS team allows you to subscribe monthly or annually. The total amount is calculated on the number of users and will then vary according to the quotas and options you chose.
Whereas the Tailored version pricing depends on many criterias as it is our most customized solution. You can contact us for a detailed quote.
| Free | Team | Tailored | |
|---|---|---|---|
| 1-year commitment | Free (no commitment needed) |
80€ per month (16€ per user with 1 pack of 5 users.) Or 960€ per year. |
Contact us. |
| No commitment | Free | 100€ per month (or 16€ per user with 1 pack of 5 users.) |
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Focus on iTop Tailored
For companies requiring more advanced custom services, Combodo also offers the Tailored offer based on iTop Professional, the on-premise version of iTop SaaS.
To know more about this offer and about iTop Professional, you can consult the page dedicated to our other Combodo offers (What is iTop community ?) or contact directly our sales department.
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